Cafe Assistant

Apr 6, 2023 | Vacancies

Ruby’s is a charity based in Cheshire East. We have 12 years’ experience of supporting children with special educational needs and disabilities (SEND), and their families and carer. We are passionate about what we do, in fact 75% of our staff and volunteers have lived experience of parenting a child with SEND, so we genuinely understand how we can help. Through our services we support and encourage families to thrive in their own unique way. Along with other services, we run support sessions at our sensory centre in Congleton and we are extending this service by re-opening the café.  We are now looking a Café Assistant who shares our passion for supporting children, their families, and carers, and who will be enthusiastic about providing a high-quality café provision.

Job Title: Café Assistant
Responsible to: Café Manager
Hours: 1-2 days per week 9am-3pm with one Saturday per month (this may occasionally be a Sunday)
Contract: Permanent
Salary: £6.50ph 16-17yrs, £8 18-20yrs, £10.75 21-22yr, £11 23yrs+

DBS Check required:
Enhanced with Barring List update
Qualifications: Level 2 food hygiene, customer service (or willingness to complete)
Experience: Minimum of 1 years’ experience in a similar role is preferred

The sensitive support that we provide at Ruby’s requires a caring environment, and to help us to uphold this we have created a set of values that underpin everything that we do. These values are authenticity, compassion, inclusivity, integrity and communication


 Job Purpose

  1. The post holder will be responsible for supporting the café manager with the delivery of the day to day running and development of the café, soft play and garden area.
  2. The post holder will support the supported internship programme and volunteer placements, to build a strong team to support the high-quality provision of the café, soft play and garden area.

General Tasks

  • Fulfil your duties within the job description and contract
  • Contribute as part of the Cafe team and the wider Ruby’s team to ensure the general day to day running and maintenance of the café, soft play, sensory gardens, and toilets
  • Ensure that all Ruby’s Fund policies, procedures and values are always upheld
  • Always represent Ruby’s Fund in a professional manner, representing our values
  • Support the Fundraising Coordinator with events at the centre
  • Follow staff rota, shifts and session plans to ensure high-quality service provision
  • Ensure that the agreed high standards of hygiene and cleanliness are always maintained
  • To report back to the Café Manager as required with the information relating to quality of provision and anything else which may compromise the provision, nature, and values of Ruby’s
  • To undertake such other duties and responsibilities of an equivalent nature as may be determined from time-to-time by the Café Manager.


  • Support the Café Manager with data gathering and reporting as required
  • Support the Café Manager to ensure all centre and outreach sessions are planned, staffed, and fully prepared in advance of the session
  • Support with the promotion of services and sessions on display boards
  • Follow all relevant Acts including the Equality Act 2010 and GDPR that relate to data management and record keeping

Health and Safety

  • Have a good understanding of Health and Safety in the workplace
  • Contribute to the efficient upkeep and maintenance of the café, soft play, sensory garden, and toilets including stock and equipment, furnishings, and fittings
  • Ensure that all policies and procedures are always followed
  • Ensure food safety laws are always adhered to


  • Have a good understanding safeguarding of centre users at all times
  • Ensure that all policies and procedures are implemented and always followed


  • Support all members of the café team in their day-to-day
  • Attend and contribute to monthly café staff meetings
  • In the absence of the Café Manager understand and follow sessions plans, delegated tasks and workload for the day
  • Encourage and support other staff so they feel motivated and want to do their best


  • Support the volunteers in their training for their posts so they feel supported and skilled to fulfil their duties within their role descriptions

 Person specification:

  • Professional, reliable, positive, and proactive
  • Be organised with good time management skills
  • Committed to developing own skills, knowledge, and behaviours
  • Approachable and encouraging to fellow staff and volunteers making sure they feel valued and supported
  • Be approachable, kind, and helpful to all centre users
  • Ideally, experienced in supporting children, young people, and families especially children with SEND
  • The willingness and ability to engage with children, young people, and parents to build rapport
  • Has recently completed safeguarding training or willingness to undertake
  • Has recently completed basic food hygiene level 2 or willingness to undertake
  • Has recently completed first aid in the workplace or willingness to undertake
  • Understanding of health and safety and risk assessments
  • Be willing to complete any training courses that are required for this post
  • Good IT skills
  • The willingness and ability to work flexibly and outside of normal office hours
  • Ability to organize, plan and undertake own work, including appropriate record keeping
  • Ability to be flexible, responsive and adapt practice to meet the individual needs of young people and their families
  • Ability to deliver creative menus that build a strong reputation, drive footfall and retention of café users
  • Understanding of Equality and Diversity and the commitment to meet the individual needs of children and families
  • A commitment to the wider work of Ruby’s Fund and promotion of all servicesThe shared values of Ruby’s and be willing and able to uphold them in any activities related to Ruby’s

If you need any further information please contact Pauline on